"When the manual ends, my experience begins."
I built the showrooms, stocked the warehouses, and launched the web’s first parts store. I’ve taken that hands-on history and adapted it to the new digital world to provide remote diagnostics that get your heat back on today.
The Evolution of the Stove Doc
1990 – 2009
The Global Presence
Founded Climate Control Systems. By '95, I was a digital pioneer, building the web’s largest parts warehouse and managing global inventory.
2009
The Hardest Triage
When the crash hit, I chose the wrench over the warehouse. I realized my real value wasn't in the building—it was in the decades of technical logic I carried.
Present
The Service Specialist
I traded the warehouse for the service truck. Now, Telehearth brings that 36+ years of field grit directly to your screen.
Patient Outcomes (Case Files)
"Helped me troubleshoot a 20 year old pellet stove through Facebook messenger!! Ten stars if I could rate him that!!!"
— James Hallenbeck, New York"Took the time to text me figures and instructions on how to check the voltage of various systems. Learned a lot and was able to figure out what was wrong."
— Rhett Fisher, Gas System Triage"He gave me the confidence I needed to clear the obstruction myself. Done in less than an hour with minimal tools."
— Andrew Peters, Pellet Auger Save"Information that allowed me to fix the problem immediately and avoid buying any unnecessary parts. (HIGHLY!!!) recommend him."
— Valerie Wendeln, Breckwell P 24Ready to see that experience in action?
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